Rates and Policies
Fees
The hourly rate varies based on individual psychologists within the centre. Please consult the fee schedule on our online booking website.
Group therapy programming fees are variable depending on the particular group you are interested in and its duration. Please see the Events page for more information.
Cancellation Policy
If you are unable to attend a session, please contact the office at 403-972-0091, or via email to your psychologist, providing at least 24 hours, or one business day, in advance of your scheduled appointment.
If you do not show up for your appointment and you have not provided notification, you will be required to pay the full cost of the session.
Payment
Accepted forms of payment for psychological services include cash, Visa, Mastercard, American Express, debit, Apple Pay, and e-transfer.
Payment is due at the end of each session. Groups are paid for in advance prior to commencement of the first group session. A receipt for all psychological services will be provided upon payment.
Please note that psychological services are tax deductible as a medical expense.
New Client Consultations
Take the first step toward positive change with our free 15-minute initial consultation. Offered in person, by phone, or via telehealth, this session gives you a chance to share your needs, ask questions, and explore how our counselling services can support your mental well-being. Schedule your consultation today through the Book Now page to begin your path toward a healthier, more fulfilling life.
Insurance
Session fees can typically be covered in part or in whole by insurance provider plans which cover psychological counselling. A receipt will be provided to you at the end of your session which you can submit to be reimbursed.
Coverage can vary between insurance plans, so we recommend checking with your provider to confirm the details of your coverage. If you are unsure if our services will be covered by your insurance provider, please contact us.
Virtual Appointments
Virtual appointments are held via secure video call through our scheduling platform , Jane - no need for any additional software to download. Phone sessions are also available upon request. If you would like a phone session, please email the appropriate Counselor.